Customer Service Helpdesk

Please complete the short enquiry form to send us a message. We will endeavour to respond to your message as quickly as possible; usually within 24 hours. Any response will go to your nominated email address.

Customer Service Telephone

We are happy to answer your questions and take your orders over the phone if you do not wish to provide your details online. Our customer support team is available Monday to Friday (10am – 4pm, excluding bank holidays). Tel: 0203 176 7115


Our London showroom has the full selection of samples in the ‘Plain Rugs’ section of the website. In addition we also have a small selection of the rugs found in the ‘Pattern Rugs’ section of the website. To avoid disappointment, should you wish to view a specific rug, please get in touch prior to your visit & check if there is a display piece or sample for it currently in the showroom.

Unit G13 The Light Box
111 Power Road, Chiswick
London W4 5PY
Tel: 0203 176 7115

Showroom Opening Hours
10am – 5pm Monday – Friday
10am – 4pm Saturday


There is no customer parking. Please use Pay & Display all along Power Road or Free parking at B&Q across the road. Parking is free on Power Road on Saturdays.

Tube & Overground

Closest tube/overground station is Gunnersbury on the District line.

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