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Terms and Condition

Welcome to The Rug Tailor (“TRT”). By using our website and placing orders with us (whether online, on the telephone or in person in our showroom), you confirm that you have read, understood and agree to be bound by the terms and conditions set out here. Along with our Privacy Policy, the terms contained on this page govern TRT’s relationship with you in relation to this website and any order placed with us.

The terms “The Rug Tailor", “TRT” or "us" or "we" in these Terms & Conditions, on our website, and in our Privacy Policy refer to the owner of the website; The Rug Tailor Limited whose registered office is Unit PC.G13, The Light Box, 111 Power Road, London W4 5PY. The term "you" refers to the user or viewer of our website.

Using our website

  • Our website is designed to allow you to customise a large selection of existing designs, as well as enable you to get imaginative and create a rug design from scratch. Unless expressly permitted to do so in writing, you are not permitted to copy, reproduce or use any part of our site or designs featured hereon for any purpose other than considering and placing your order with us.
  • Please note, while every effort is made to accurately reproduce the appearance of each rug we offer - we cannot accept any responsibility for colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our images. To minimise discrepancies, where possible, we make references to Pantone colours and/or colour pom boxes in our showroom.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Forming a purchase contract

  • You can place an order with us through our website, on the telephone or in person in our showroom. Your order is an offer to purchase the rug(s) described in the order confirmation email. A contact is formed when we accept your offer and start processing your order. You will be notified when you order is accepted by email.
  • All TRT rugs are custom made rugs (“CMRs”), which are rugs or a hall runner that are made specifically to your order and to your requirements (e.g., customised length, width, material, weave type etc). CMRs are different to the rugs and hall runners that are available “off the shelf” because no stock of them exists. They are made to your order.
  • Please check all the details of your CMR order carefully to ensure your requirements are recorded correctly. Please let us know of any changes required immediately in writing. Once your order is accepted and put into production, it will not be possible to make any changes to it.
  • Handmade rug sizes may vary by up to +/-5% due to the nature of the materials and craftsmanship. Further, although every effort is made ensure colour precision, due to the nature of material colours may vary slightly. This is standard for products made by hand and by placing an order, you confirm that you understand and agree to this.
  • We will advise you as to the estimated timing of delivery for your CMR. Please note that it is an estimate and we will aim to deliver your CMR to you within that estimate or without excessive delay. If there are any substantial changes to the estimated delivery time, we will advise you of the same. Delivery estimates, lead times and delivery dates are approximations and may be subject to change. Time of delivery is not of the essence in these Terms & Conditions. Liability for any direct or indirect loss or damage caused by reasonable delay or delay caused by force majeure or unforeseen circumstances outside our control is expressly excluded.
  • Once accepted CMR orders cannot be cancelled and CMRs are non-returnable.
  • Once your CMR is delivered to you. Please check that it is compliant with your CMR order details. In the event of any damage or discrepancy, please let us know immediately (please see our Contact Us page for details on how to contact us). You will be deemed to have “accepted” your CMR if we do not hear from you within 2 days from the date of delivery of your CMR order.

General

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without therugtailor.com’s prior written consent.
  • Our liability to you is limited to the value of your order and liability for any indirect or consequential loss is specifically excluded. Nothing on our site or our Terms & Conditions is intended to limit any of your rights as a consumer or other statutory rights that may not be excluded by law.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without therugtailor.com’s prior written consent.
  • Our liability to you is limited to the value of your order and liability for any indirect or consequential loss is specifically excluded. Nothing on our site or our Terms & Conditions is intended to limit any of your rights as a consumer or other statutory rights that may not be excluded by law.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.